Admin Office & Service Support - Taiwan
ZwickRoell is the world's leading supplier of materials testing machines. Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries. For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries.
The ZwickRoell Group employs over 1,800 employees worldwide - many of them for years or even decades. Their knowledge, ability and commitment characterize the Group. The basis of our success is created through an open cooperation and a passionate commitment to our customers!
Position Overview
The Admin Office & Service Support will play an important role in supporting daily business of Service Department, managing Admin Office, Human Resource and Finance operation. The Admin & Service Support will manage the provision of high quality and sustainable administrative support to all departments and to all staffs to enable the smooth running of operations and delivery to meet the business objectives. The Admin Office & Service Support will handle the office administration, vendor payments, finance & HR assistance for internal administration processes of the offices.
The Admin Office & Service Support will provide the support in the admin and service departments.
Location: Taiwan
Job Responsibilities
- Support Service Engineers in CRM system (Pulse) with various relevant service jobs.
- Manage and prepare annual Maintenance/Calibration Contracts for customers by utilizing
CRM system to ensure growth sustainable. - Prepare and send service/spare parts quotation to customers and follow up.
- Review of the purchase order with the final offer.
- Place service orders to ZwickRoell Singapore and follow up with delivery schedule.
- Coordinate the sales process after receiving customers’ orders.
Eg. Follow-up invoice, payment, shipment, engineer schedule installation etc. - Follow-up shipping instructions & provide update to the team & customers.
- Maintain Acceptance document after machines installed and uploaded onto CRM system.
- Update quotation and customer information in CRM system and working schedule for
engineers, to have a clear/transparency service capacity utilization for future capacity plan. - Support service team to develop and implement service tooling (eg. ServcieXpert or service
platform). - Perform customer satisfaction survey after machine installation / acceptance
Education, Experience & Requirements
Education
- Diploma or bachelor’s degree in any discipline
Experience
- Minimum 2 years of experience in a similar role
Requirements
- Skilled in negotiation and dealing with complaints
- Good multitasking skills and organized
- Ability to work independently, as well as, in a team
- Goal-oriented and has a flexible approach to work
- Good written and verbal communication skills in English language
- Proficiency with PC software
- Good knowledge of MS Office programs
- Ability to work under pressure
- Patient and able to handle customer rejection
- Persistent and result-oriented
Interested?
Please e-mail your detailed curriculum vitae to
hr.asia@zwickroell.com
Only short-listed candidates will be notified.
Please visit www.zwickroell.com to know more about the company.
