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Internal Sales & Technical Support Specialist - Taicang, China

  • Taicang
Internal Sales & Technical Support Specialist - Taicang, China, 1. Bild

ZwickRoell is the world's leading supplier of materials testing machines. Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries. For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries.
 
The ZwickRoell Group employs over 1,800 employees worldwide - many of them for years or even decades. Their knowledge, ability and commitment characterize the Group. The basis of our success is created through an open cooperation and a passionate commitment to our customers!
 
Job overview:

This role supports our Business Development (BD) team and channel sales partners by driving inside sales operations and technical support, including lead/opportunity management, quotations and configurations, cross-functional coordination, and technical collateral/training support. Upon completion of internal training, the role may participate in selected customer visits and basic application consulting.

Location: Taicang, China

Job Tasks

As Internal Sales & Technical Support Specialist, …

  • Inside Sales & Operations: Manage leads/opportunities in CRM; prepare business quotations, configurations, and standard documentation.
  • Cross-functional Coordination: Coordinate with Technical, Service, Order Processing, and Production teams to ensure timely, accurate updates.
  • Technical & Collateral Support: Maintain product literature and testing method notes; support trainings, seminars, and customer events.
  • (Expanded) Customer Visits & Applications: After training, join meetings with channel sales and BD to provide basic testing-method overviews and configuration suggestions.

Education, Experience & Requirements

  • Bachelor’s degree or above; engineering disciplines preferred (Materials, Mechanical, Instrumentation, Mechanics, EE, etc.)
  • Minimum 3 years of experience in pre-sales / technical / application support in international plastics/petrochemical, composite, automotive, medical industries or from testing services or laboratories (strong graduates or junior considered).
  • Good English in written & oral (CET6/ BEC Vantage level)
  • Strong communication/coordination, attention to detail and timeliness; proficient in MS Office; CRM experience is a plus 
  • Willingness to learn about materials testing equipment and relevant standards (GB/ISO/ASTM)
  • Domestic and international travels (20%)

What We Offer:

  • Structured onboarding and product/standards training; clear growth paths (Coordination → Inside Sales → BD/Channel)
  • High-exposure cross-functional and channel collaboration; performance-driven incentives

Interested?

Are you open-minded and passionate about what you do?
Please e-mail your detailed curriculum vitae to:
mengyao.ling@zwickroell.com
 
Only short-listed candidates will be notified.
Please visit www.zwickroell.com to know more about the company.