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Service Engineer - Republic of Korea

  • Republic of Korea
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At ZwickRoell, you can look forward to a challenging and innovative areas of responsibility in an agile and internationally minded company. We push materials and components to their limits and deliver reliable test results for our customers. The family-owned ZwickRoell Group is the global market leader for materials testing systems since over 160 years. More than 1,800 employees achieve an annual turnover of 310 million Euros. Well-known local and international manufacturers, researcher & developer as well as Universities from all industries & disciplines rely on our high-tech testing technology from the ZwickRoell Group. We are represented by our own subsidiaries as well as by our sales & service partners in more than 56 countries worldwide.
 
At ZwickRoell, we are open-minded and passionate about whatever we do! We provide and continuously develop a high-performance culture and actively promote international exchange programs & deployments to develop long-term career paths. We continuously strengthen our operational excellence and act with agility to excite existing customer and to win new customers.
 
We are hiring an experienced Service Engineer based in Republic of Korea.
 
Job overview:
The Service Engineer is responsible for delivering top-tier, timely services to ensure a seamless customer experience. Key duties include the installation, commissioning, user training, troubleshooting, repair, calibration, and annual maintenance of ZwickRoell products. Operating independently, the Service Engineer will leverage their training and experience to provide optimal solutions, ensuring customer satisfaction. Additionally, they are accountable for the proper use and handling of tools and equipment, as well as coordinating maintenance and calibration with local companies. The Service Engineer reports directly to the Manager Director.

Location: Republic of Korea

Job Responsibilities

Machine Installation, Commission and Training
  • Perform the installation and commissioning of ZwickRoell Group (ZRG) machines and instruments according to checklists.
  • Identify and procure necessary spare parts, accessories, and perform repairs, maintenance, and troubleshooting.
  • Collaborate with the sales partner to verify machine configurations sold to customers.
  • Study and understand the specifications of the sold machine system.
  • Oversee the installation and commissioning process at the customer’s site.
  • Confirm delivered machine items against the order confirmation.
  • Train users on operating the machine system (hardware/software).
  • Successfully complete the installation process and obtain the user’s signature on the acceptance protocol and checklist.
Calibration and Maintenance
  • Conduct calibration of machine sensors (force/displacement) in collaboration with local calibration companies.
  • Fine-tune sensors to ensure they meet tolerance levels, if necessary.
  • Perform maintenance tasks on machines following the provided checklists.
  • Diagnose and troubleshoot any machine issues.
  • Recommend part replacements as needed.
  • Coordinate with the service coordinator to prepare and provide quotations.
Software Solution
  • Identify user requirements and recommend suitable software programs or customize them as needed.
  • Develop interfaces between machine software and the user's database system.
Collaboration with Sales Partner
  • Liaise and communicate with Sales Partners regarding service issues in Korea.
  • Build and maintain strong relationships with Partners.
Additional Responsibilities
  • Continuously upgrade technical knowledge.
  • Maintain documentation for in-house spare parts.
  • Job requires 70% to 80% travel, both domestic and international.
  • Be prepared to travel, participate in meetings, and utilize high-quality tool kits.
  • Perform additional duties as assigned by the Managing Director.

Education, Experience & Requirements

Education
  • Diploma / Bachelor Degree in Engineering (Mechanical / Automation / Instrumentation / Mechatronics)
Experience
  • Minimum 3 to 5 years of relevant working experience in servicing of material testing machines and instruments.
  • Working experience in measurement and analytical instruments or materials testing is preferred. 
Requirements
  • Basic understanding of materials testing and properties.
  • Fundamental knowledge of hydraulics and pneumatics.
  • Experience in customer support for materials testing machines.
  • Proficiency in PC software.
  • Strong communication skills.
  • Solid knowledge of MS Office programs.
  • Ability to work independently with a goal-oriented and adaptable approach.
  • Capable of working under pressure.
  • Willingness to travel to address customer feedback.
  • Commitment to continuous re-training.
  • Proficiency in both Korean and English.

Interested?

Are you open-minded and passionate about what you do?
 
Please e-mail your detailed curriculum vitae to hr.asia@zwickroell.com
Only short-listed candidates will be notified.
 
Please visit www.zwickroell.com to know more about the company.