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Service Engineer - Singapore

  • Singapore
Service Engineer - Singapore, 1. Bild
Get started with us now! At ZwickRoell, you can look forward to a challenging and innovative areas of ​​responsibility in an agile and internationally minded company. We push materials and components to their limits and deliver reliable test results for our customers. The family-owned ZwickRoell Group is the global market leader for materials testing systems since over 160 years. More than 1,800 employees achieve an annual turnover of 310 million Euros. Well-known local and international manufacturers, researcher & developer as well as Universities from all industries & disciplines rely on our high-tech testing technology from the ZwickRoell Group. We are represented by our own subsidiaries as well as by our sales & service partners in more than 56 countries worldwide.
 
At ZwickRoell, we are open-minded and passionate about whatever we do! We provide and continuously develop a high-performance culture and actively promote international exchange programs & deployments to develop long-term career paths. We continuously strengthen our operational excellence and act with agility to excite existing customer and to win new customers.
 
We are looking for a service engineer who is technically skilled, customer-focused, and adaptable, with the ability to deliver precise solutions under pressure while maintaining strong communication and teamwork
 
Job overview:
The Service Engineer will provide the best and timely services to customers, ensuring a seamless service experience with a strong focus on customer orientation. The role involves installation, commissioning, user training, troubleshooting, repair, calibration & maintenance services for ZwickRoell products. Working independently, the engineer will utilize technical expertise and problem-solving skills to deliver effective solutions that maximize customer satisfaction and build long-term trust.
 
Location: Singapore

Job Responsibilities

Maintenance & Calibration

  • Carry out regular preventive maintenance of ZwickRoell machines and instruments.
  • Perform onsite calibration of load, extension, Xflow, and impact testing machines.
  • Prepare and deliver calibration certificates accurately and on time to calibration laboratory.

Installation, Commissioning & Training

  • Perform onsite installation, commissioning, and Factory Acceptance Tests (FAT) of ZwickRoell instruments. 
  • Provide user training on proper usage and handling of ZwickRoell instruments.

Troubleshooting Support

  • Diagnose and resolve faults in mechanical, hydraulic, pneumatic, and electrical components of machines and instruments.
  • Determine scope and nature of faults/damages in consultation with inhouse technical support team and advise customers on appropriate corrective actions including necessary spares, consumables, and accessories required for smooth machine operation.

Documentation & Reporting

  • Submit timely and accurate service reports, checklists, and installation/calibration documentation for further processing. 
  • Site survey visits report for new machine delivery & erection.  
  • Fully utilize CRM system to actively document customer cases.

Planning & Coordination

  • Plan and execute prompt customer visits in consultation with Service Coordinator.
  • Coordinate with internal teams for smooth execution of service activities.

Others

  • Perform any other ad-hoc duties as assigned by the Regional Service Manager.

Education, Experience & Requirements

Education

  • Diploma / Bachelor degree in engineering (Mechanical / Automation / Mechatronics).

Experience

  • Min 2 years of experience in material testing machines and instruments.
  • Working experience in measurement and analytical instruments or materials testing is preferred.

Requirements

  • Knowledge of materials testing & properties of materials 
  • Basic knowledge of mechanics, hydraulics and pneumatics
  • Experience in customer support activity of materials testing machines
  • Proficiency with software 
  • Good communication skills 
  • Goal-oriented and has a flexible approach to work under pressure. 
  • Willing to undergo continuous re-training 
  • Proficiency in English & an Asian language (Mandarin, Korean etc.)
  • Proficiency in German language would be advantageous 
  • 70% travel requirement

Interested?

Are you open-minded and passionate about what you do?
 
Please e-mail your detailed curriculum vitae to: hr.asia@zwickroell.com
Only short-listed candidates will be notified.
 
Please visit www.zwickroell.com to know more about the company.